How Accurate is your Inspector?
Home-Probe's Process Improvement Strategy
There's an elephant in the room when it comes to the home inspection:
What if the inspector misses something?
The way most companies address this is on the back end - offering home buyers a warranty that sounds really big and protective ... until they call about it. Then they get run around, pay deductibles or service fees, and hear denials with words like "pre-existing condition."
At Home-Probe, we choose to start by preventing a need for the warranty in the first place. We’re always asking ourselves, “how can we make someone's life better?”
How to read our Excellence Report
1
Avoidables
Number of reports this year the inspector did not accurately report according to our standards.
We made this right with our client.
2
100 Day Guarantees
Number of reports where something worked at the inspection and stopped working in the first 100 days after the inspection. We paid up to $1,000 for the repair of the item.
3
No faults Found - Out of Scope
Number of times a client called about a condition that is not part of the home inspection scope.
4
No Faults Found - On Report
Number of times the condition the client called about was in the report with a recommendation from us for repair or to budget for replacement.
